Creating more relevant, differentiated and valuable Customer Experiences.

Ensuring go-live readiness for Assured Technology Adoption!

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Specialized Areas of Focus

Customer-Centric Service Model

Improving Clinical Mobility in your Healthcare Environment

Leading and Implementing Change Management

Project based Staff Augmentation Resources

Ensuring go-live readiness during the Deployment process

Rollout, Discovery and Fine-Tuning during the Implementation process

Increased Technology Adoption to ensure long term success

“SSMS is Your End-to-End Service Provider”

Turning Lip Service to Customer Service

Digital innovation will fuel the next wave of breakthroughs in healthcare and accelerate the broader shift toward data-driven care for healthcare organizations. Building a strategy for a healthcare mobility solution is critical to ensuring connected mobile devices provide the services and tools clinicians need at the point of care. As Healthcare organizations look to modernize how they are delivering patient care via mobility solutions, it is important not to overlook the significance of an exceptional customer experience. 


This digital age has upended how companies interact with customers. New technologies, coupled with greater access to information and purchasing options, have ushered in new customer expectations, preferences and behaviors.


SSMS provides the superior end-to-end services that today's healthcare organizations and mobility vendors would provide for themselves. Our customer-centric approach allows customers' to get the help they need on a scalable, per project basis and makes it easy for them to focus on their other core business goals.


Key Findings 

86%

Leaders who cite customer experience as a strategic priority

23%

Are moving from actions to words

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61%

Walked away from companies because of poor service

81%

Felt the company they abandoned could have done something to keep their business

51%

Would have reconsidered their decision to leave if they had been proactively offered suggestions on how to get more value from their purchase